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Welcome to the Troubleshooting area. Here you can get
information and suggestions for problems you may be experiencing.Click on a problem
below for information and suggestions related to that problem. Or choose an item from the
menu to the left.
If this area does not provide the information you are looking for, select the feedback option in the menu to the left, and send us a description
of your problem. |
- I've forgotten my Sign-On ID and/or Pass Code.
- I've requested an Account to be added, but it doesn't show up in my Account Summary.
- When I click on the Register of an account, the register shows no transactions.
- When I sign in, I am immediately presented with an ALERT screen saying I have performed an illegal activity.
- While working with the DNAweb, I am occasionally presented with an ALERT screen.
- What are Cookies?
- There is a transaction in my register that I don't recognize.
- The information in my register doesn't appear to be up-to-date.
- I've scheduled a payment or transfer and it has not been made.
- Problem #1
- I've forgotten my Sign-On ID and/or Pass Code.
- Recommendation:
- If you have forgotten your Sign-On ID or Pass Code, send a feedback
message stating this fact to the Support Desk. Be sure to include your name with the
message. You will then be contacted to verify your identity. Upon verification, this
information will be presented to you again.
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- Problem #2
- I've requested an Account to be added, but it doesn't show up in my Account Summary.
- Recommendation:
- When you request an account to be added, the request is placed in a queue for
verification. This verification process may take a couple of business days. If, after a
couple of days have passed, the account doesn't show up in your account summary page, send
a message to the Support Desk and the matter will be researched.
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- Problem #3
- When I click on the Register of an account, the register shows no transactions.
- Recommendation:
- Posted transactions to your account are tracked by the system from the point of
enrolling or adding the account. So, as time goes by, transactions will begin to show in
your register. If you have had transactions in your register in the past, and they are no
longer showing, send a message to the Support Desk, and the matter will be researched.
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- Problem #4
- When I sign in, I am immediately presented with an ALERT screen saying I have performed
an illegal activity.
- Recommendation:
- This is most commonly caused by your browser not being configured to accept cookies.
You
should be aware that
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